Last year, a middle-market PE firm closed a $28M HVAC acquisition. The founder seemed committed during diligence — enthusiastic about the partnership, clear on his role, financially motivated. Eight months post-close, he quit abruptly, taking four key technicians and 35% of the customer base to launch a competing business.
Total damage: $4.8M in lost enterprise value, customer attrition, and competitive threat. The warning signs were visible at LOI. Nobody assessed them systematically.